Frequently asked questions

How do I book a cleaning service?

We offer flexible scheduling to meet your needs. You can book a cleaning service by calling our customer service number
(586) 524-1201

Are your cleaners insured and bonded?

Yes, all our cleaners are fully insured and bonded. This ensures that you are protected in the unlikely event of any damage or accidents during the cleaning process.

What types of products do you use?

My Cleaning Lady supplies all our own equipment and supplies. If there is a product you would like us to use please leave it out with a note.

Do I need to be home during the cleaning?

No, you do not need to be home during the cleaning. However, if you prefer to be present, we can schedule the cleaning at a convenient time for you. If you are not home, please make arrangements for our cleaners to access your home.

Can I customize my cleaning service?

Yes, we offer customizable cleaning services to meet your specific needs. General cleaning services can be customized based on the clients needs and preferences.

What if I am not satisfied with the cleaning?

Customer satisfaction is our top priority. If you are not satisfied with the cleaning, please contact us within 24 hours, and we will re-clean the area at no additional cost.

What is your cancellation policy?

We require a 24-hour notice for cancellations or rescheduling. Cancellations made less than 24 hours in advance may incur a cancellation fee.

How long will my cleaning take?

That depends on the size of the home and the condition of the home and what the client wants done.